Sophie Care Staff (Jakarta, Indonesia)
post date 23/01/2015
 
Responsibilities:
  • Receive, respond and reply every question, complaint and suggestion from customers by media : Call, Email, Fax, SMS, Facebook, Twitter, Chat, CMS, Letter, Walk In.
  • Working with related units to follow up question, complaint and suggestion, also make sure the customers already received the information and answer needed.
  • Processing bonus return from Bank to member.
  • Processing bonus corrections which it is caused from invalid process by Head Office or BC, nor caused from customers negligence.
  • Creating daily and monthly report.
Requirements :
  • Background education Minimum from SMU / SMK from any majors.
  • Having experience with related position or fresh graduated are welcome.
  • Good Indonesian Language and English minimum passive.
  • Can operate Ms. Word and Ms. Excel
  • Can create letter and report.
  • Have communication skill with friendly voice and without regional accent.
  • Can explain the information clearly and correctly.
  • Having passion “Always serving with heart”.

 

If you meet the requirements needed, send your CV with complete experience track record, recent photograph, all reference available and note the position on the top left side of the envelope to :

Recruitment PT. SOPHIE PARIS INDONESIA
Sophie Building 4th floor
Jl. Adyaksa Raya No. 33
Lebak Bulus Jakarta Selatan 12440

Or hrd@sophieparis.com

 
Only shortlist candidates will be notified to follow the recruitment process.